Política de envío y devoluciones

PURITA PEPTIDES

Last Updated: 27/06/2026

This shipping & returns policy (hereinafter referred to as this “Policy”) forms part of, and must be read together with, our Terms and Conditions (hereinafter referred to as the “Terms”). Capitalised terms used but not defined in this Policy have the meaning given in the Terms. If there is any inconsistency between this Policy and the Terms, the Terms prevail.

1. Order processing

1.1 Once accepted, Orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.

2. Delivery times

2.1 Orders are delivered worldwide within 2–3 business days of dispatch.

2.2 All Orders are dispatched with a tracking number, sent by email on shipment.

3. Cold-chain handling

3.1 Temperature-sensitive Products are shipped using cold-chain packaging to maintain Product integrity in transit. Any additional cold-chain charge will be shown at checkout before you place your Order (clause 13.1 of the Terms).

4. Transit insurance and lost parcels

4.1 Every Order is covered by transit insurance at no extra cost until the Product is delivered to you or your nominated recipient.

4.2 If your Order has not arrived within 15 business days of dispatch, contact us at [email protected] to initiate a reshipment or refund review.

4.3 Where tracking confirms the Product was delivered to the address or nominated recipient you provided, risk has passed to you and we are not responsible for any subsequent loss.

5. Returns

5.1 Due to the biochemical and temperature-sensitive nature of our Products, all sales are final. We do not accept returns.

5.2 Exceptions are made only where a Product arrives:

* Physically damaged

* Defective

* Incorrect due to a fulfilment error on our part

5.3 To raise a claim, contact [email protected] within 48 hours of delivery with your Order number and clear photographic evidence. We will assess and respond within 3 business days.

5.4 We do not issue refunds or replacements for:

* Customs seizures or import refusals

* Incorrect or incomplete delivery details provided by the purchaser

* Shipments confirmed as delivered by the carrier

6. Changes to this Policy

6.1 We may update this Policy from time to time. The version in force when your Order is accepted applies to that Order.

7. Contact

7.1 For any shipping or returns query, contact us at [email protected].